Of course. Greenhouse Online uses a Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information. If however you still feel uneasy about ordering online feel free to contact us on 02 6685 8531 and we shall happily process your order.
Are my personal details safe with Greenhouse Online?
Greenhouse Online practices safe e–commerce. We do not store credit card details and at no time do we share any of our customers information with any other parties. We do retain customer information in the interest of further communication with our customers. If at anytime you would like your information removed from our files please contact us info@greenhouseonline.com.au
What is Greenhouse Online’s refunds/exchange policy?
There is nothing that pleases us more than a happy customer, your satisfaction is our priority. If you are not completely satisfied with your purchase it may be returned within 7 days of receipt of purchase. We will need a copy of your receipt to be included in the return. We will notify you as soon as we receive it and provide you with a credit note to be used within three months.
Exchanges are to be returned at the customers own expense and sent to Greenhouse 2/15 Fletcher Street Byron Bay NSW 2481
We can not accept returns or exchanges on items that were purchased on sale. Please note: A returned item must have packaging intact or we are unable to accept the item for return or exchange.
Does Greenhouse Online Deliver Worldwide?
Yes , we will ship all over the world. Shipping costs may vary so please see shipping details for further information on this.
When will my order be sent?
All orders received will be processed and on confirmation of the the order the goods will be packed ready to be dispatched usually the next business day, either by AusPost or courier, depending on destination
When will my order arrive?
All orders should arrive within 3-5 business days from confirmation of the order. There is an express postage option which will be generally be delivered within 2 business days to most locations is Australia. Please add extra time for international orders.
What are your payment options?
We accept Visa, Master Cards and PayPal or credit cards over the phone.
How much does delivery cost?
WITHIN AUSTRALIA *
For orders over $200 - FREE DELIVERY to Australian addresses when you spend over $200 (Not including Western Australia/Tasmania - sorry!)
For orders under $200 - $15
Standard shipping (Not including Western Australia/Tasmania - sorry!)
For all orders to Western Australia/Tasmania - $25 flat rate delivery * Please note addtional charges may apply for bulky items or remote areas, we will always advise you of quote prior to processing your order
INTERNATIONAL
All international destinations, please email prior to placement of order for cost
***NOTE all delivery and handling prices exclude bulky items, email prior for cost confirmation***
How Can I place an order?
1. Online using your credit card, we accept Visa and Mastercard.
2. Online using your PayPal account
3. Call our Byron Bay store 02 6685 6531
Do you gift wrap?
All orders sent from Greenhouse Online have the option to be wrapped.
Should you require your order to be wrapped as a gift, please let us know in the comments section of the ordering process and we will wrap free of charge.
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